Refund Policy

No Refunds Policy

Why We Cannot Offer Refunds

GoTrueSelf provides AI-generated digital style and color analysis reports that are:

• Instantly generated: Your personalized report is created in real-time using advanced AI algorithms based on your uploaded photo.
• Immediately accessible: Once payment is confirmed, you receive instant access to your complete analysis report.
• Personalized and unique: Each report is custom-generated specifically for you and cannot be resold or reused.
• Digital product: As a digital service, the product is delivered and consumed immediately upon purchase.

Because the value of the service is delivered instantly and the product cannot be "returned" in any meaningful way, all purchases are final.

Before You Purchase

We encourage you to:

• Review the free preview features to understand what our service offers
• Read the product description carefully before making a purchase
• Ensure you understand that this is a digital AI-generated analysis for informational and entertainment purposes
• Contact us with any questions before purchasing

Technical Issues

If you experience technical difficulties accessing your report after payment, please contact us immediately at support@gotrueself.com. We will work with you to resolve any legitimate technical issues.

Technical support is limited to:

• Payment processed but report not unlocked
• Report display or download errors
• Access issues due to system errors

Technical support does not constitute grounds for a refund, but we will ensure you receive the product you paid for.

Fraudulent Transactions

In cases of confirmed fraudulent transactions or unauthorized charges, we will work with you and our payment processor to resolve the issue in accordance with applicable payment card network rules and regulations.

Chargebacks

Please contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks for delivered digital products may be disputed, and we reserve the right to pursue recovery of funds and associated fees for illegitimate chargebacks.

Consumer Rights

This refund policy does not affect your statutory rights under applicable consumer protection laws. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

Questions or Concerns

If you have any questions about this Refund Policy or need assistance, please contact us at:

Email: support@gotrueself.com

We are committed to providing excellent customer service and will do our best to address any concerns you may have.